Returns & Refunds policy

Here's a professional Returns & Refunds Policy tailored for meditation session bookings in Australia, incorporating local consumer law considerations (e.g. Australian Consumer Law - ACL), and adapted from your provided policy for the nature of digital or service-based goods:

Returns & Refunds Policy for Meditation Session Bookings

Effective Date: 11/05/2025

At Mindora, we want you to feel confident when booking our meditation sessions. This Returns & Refunds Policy outlines your rights and obligations under Australian Consumer Law (ACL) as well as our own additional terms.

Your Right to Cancel

You are entitled to cancel your meditation session booking within 30 days without providing any reason, provided the session has not already occurred or been partially delivered.

The cancellation period will expire 30 days from the date of booking or, where applicable, the date of delivery of digital content, whichever comes first.

To exercise your right of cancellation, you must inform us clearly in writing.
Please email: contact@mindora.com.au

Refund Process

Upon cancellation, we will reimburse all eligible payments received from you within 30 days of your notice of cancellation, using the same payment method you used for the original transaction. You will not incur any fees for the refund.

If the session has already been delivered (in full or in part), no refund will be issued unless your rights under the Australian Consumer Law apply (e.g. service was not delivered with due care and skill, or was not as described).

Exceptions & Non-Refundable Items

The following are non-refundable unless required by law:

• Sessions already attended or partially delivered

• Missed sessions without 24 hours’ cancellation notice

• Customised or one-on-one sessions tailored specifically to your needs

• Gift cards or prepaid credits once redeemed

• Digital meditation products once downloaded or streamed

Booking Amendments & Reschedules

We understand life happens. You may reschedule your session with at least 24 hours’ notice by contacting us at contact@mindora.com.au. Reschedules requested with less than 24 hours' notice may incur a fee or result in forfeiture of the session fee.

Legal Considerations – Australian Consumer Law (ACL)

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. You may be entitled to a refund, replacement or rebooking if a meditation session:

• Is not delivered with acceptable care or skill

• Is unfit for the purpose you made known to us

• Is not as described

Contact Us

If you have any questions or wish to make a return or cancellation request, please contact:

📧 Email: contact@mindora.com.au
🌐 Website: www.mindora.com.au